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Title
Text copied to clipboard!Spa Receptionist
Description
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We are looking for a professional and friendly Spa Receptionist to join our team and be the first point of contact for our guests. As a Spa Receptionist, you will play a vital role in creating a welcoming and relaxing environment for clients seeking rejuvenation and wellness services. Your responsibilities will include greeting guests, managing appointments, handling payments, and providing information about spa treatments and products.
The ideal candidate will have excellent communication and customer service skills, a polished appearance, and the ability to multitask in a fast-paced environment. You should be comfortable using booking software and handling administrative tasks while maintaining a calm and professional demeanor. Previous experience in a spa, salon, or hospitality setting is highly desirable.
In this role, you will ensure that every guest receives exceptional service from the moment they arrive until they leave. You will work closely with spa therapists and management to coordinate schedules, manage client expectations, and support the overall operations of the spa. Your attention to detail and commitment to customer satisfaction will contribute to the success and reputation of our spa.
This position requires flexibility, including availability on weekends and holidays. If you are passionate about wellness, enjoy working with people, and thrive in a serene and customer-focused environment, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Greet and welcome spa guests in a warm and professional manner
- Answer phone calls and respond to emails regarding spa services
- Schedule and confirm appointments using booking software
- Process payments and handle cash and credit transactions
- Provide information about spa treatments, products, and promotions
- Maintain cleanliness and organization of the reception area
- Coordinate with therapists and staff to ensure smooth operations
- Handle guest complaints or concerns with empathy and efficiency
- Promote retail products and upsell services when appropriate
- Maintain accurate client records and appointment logs
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a receptionist or customer service role
- Excellent verbal and written communication skills
- Proficiency in using scheduling and point-of-sale software
- Strong organizational and multitasking abilities
- Professional appearance and demeanor
- Ability to remain calm under pressure
- Knowledge of spa treatments and wellness terminology is a plus
- Flexible availability, including weekends and holidays
- Positive attitude and team-oriented mindset
Potential interview questions
Text copied to clipboard!- Do you have previous experience working in a spa or hospitality setting?
- Are you comfortable using booking and POS software?
- Can you work weekends and holidays as needed?
- How do you handle difficult or dissatisfied customers?
- What strategies do you use to stay organized in a busy environment?
- Are you familiar with spa treatments and wellness products?
- How do you ensure a welcoming atmosphere for guests?
- Can you describe a time you successfully resolved a scheduling conflict?
- What motivates you to work in a wellness-focused environment?
- How do you handle confidential client information?
