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Title
Text copied to clipboard!Spa Receptionist
Description
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We are looking for a Spa Receptionist to join our team and provide exceptional customer service in a relaxing and luxurious spa environment. As the first point of contact for our guests, you will play a vital role in creating a welcoming and professional atmosphere. Your responsibilities will include managing appointments, answering inquiries, and ensuring the smooth operation of the front desk. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced setting. You will be responsible for maintaining a high standard of service and ensuring that every guest has a positive and memorable experience. This role requires a proactive and organized individual who can handle administrative tasks efficiently while maintaining a warm and inviting presence. If you are passionate about wellness and customer service, we encourage you to apply and become a part of our dedicated team.
Responsibilities
Text copied to clipboard!- Greet and welcome guests as they arrive at the spa.
- Manage appointment bookings and schedule changes efficiently.
- Answer phone calls and respond to email inquiries promptly.
- Provide information about spa services, packages, and promotions.
- Handle payments and process transactions accurately.
- Maintain a clean and organized front desk area.
- Assist with resolving guest concerns or complaints professionally.
- Coordinate with spa staff to ensure smooth operations.
Requirements
Text copied to clipboard!- Previous experience in a receptionist or customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using scheduling software and basic computer applications.
- A friendly and professional demeanor.
- Attention to detail and organizational skills.
- Flexibility to work weekends and evenings as needed.
- Passion for wellness and providing excellent customer service.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a customer-facing role?
- How do you handle difficult or dissatisfied customers?
- Are you comfortable working with scheduling software and handling payments?
- What strategies do you use to stay organized in a busy environment?
- Why are you interested in working in a spa setting?
